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Terms and conditions

The rules for using sndteam.ro and the general framework for working with SND Team.

Last updated: 26 August 2026 · Version 2.0

1. Who we are and how to reach us

sndteam.ro is operated by SND Team (“SND Team”, “we”, “the provider”), an IT services provider based in Romania.

For anything relating to the site or to services under contract, write to the email address above. We reply within 24 working hours.

2. Acceptance

By accessing and using sndteam.ro you confirm that you have read, understood and accept these terms as published at the time of access. If you do not agree with them, please do not use the site.

These terms apply to the site and to pre-contractual communication. The specific terms of any engagement — scope, price, deadlines, service levels, warranties — are set separately, through an accepted quote and an individual contract, which prevail in the event of any inconsistency.

3. Our services

SND Team provides the following categories of service:

Information published on the site is general presentation material and does not constitute a binding offer. We reserve the right to modify, suspend or discontinue any service, giving prior notice to affected clients.

4. How an engagement begins

  1. You send us your enquiry through the contact form, by email or by phone.
  2. We hold an analysis conversation, free and without obligation.
  3. We send you a written quote covering scope, price, stages and deadlines, valid for 30 days unless stated otherwise.
  4. Work starts after written acceptance of the quote and, where applicable, signature of the contract.

5. Prices and payment

Prices are set individually, according to the complexity of the project, and are stated in the quote. Unless otherwise agreed in the contract:

  • prices are quoted in lei or euro and exclude VAT unless expressly stated;
  • development projects are invoiced in instalments tied to the agreed stages;
  • recurring services (hosting, management, maintenance, campaigns) are invoiced in advance for the subscribed period;
  • payment terms are 15 calendar days from the invoice date.

Non-payment by the due date entitles us to suspend recurring services, after at least five working days notice.

6. Your obligations as client

So that we can deliver on time, you agree to:

  • provide the necessary materials in good time (text, images, access credentials, company information);
  • warrant that you hold the rights to the materials you provide and that they do not infringe third-party rights;
  • nominate a point of contact with decision-making authority;
  • provide feedback and approvals within the agreed timeframes.

Delays caused by materials or approvals not being provided shift the delivery dates correspondingly, and do not constitute non-performance on our part.

7. Intellectual property

7.1. Site content

The text, graphics, logos, structure and design elements of sndteam.ro belong to SND Team and are protected by copyright law. Reproduction, distribution or modification without our written consent is prohibited.

7.2. Project deliverables

For software development projects, the bespoke source code is transferred to you in full once the price has been paid in full. Pre-existing components, third-party libraries and separately licensed software (themes, modules, platforms) remain the property of their respective owners and are made available to you under their own licences.

7.3. Third-party marks

Names and trade marks referenced on the site (WordPress, WooCommerce, PrestaShop, Google, Meta, TikTok and others) belong to their respective owners and are used descriptively only.

7.4. Portfolio

We may present completed projects in our portfolio, with the name and a general description, unless you have asked us in writing not to.

8. Confidentiality

We treat all business information we access during an engagement as confidential and do not disclose it to third parties without your consent, except where required by law. On request we sign a non-disclosure agreement before discussing any detail of your project.

9. Warranties and limitation of liability

9.1. Warranty on work

For development projects we provide a 90-day warranty from launch, during which we fix defects attributable to us free of charge. The warranty does not cover changes made by you or by third parties, incidents caused by external services, requests for new functionality, or problems arising from security updates not being applied where no maintenance agreement is in place.

9.2. The site

The site is provided “as is”. We make reasonable efforts to keep information accurate and current, but we do not warrant that it is free of any error or that access will be uninterrupted.

9.3. Limitation of liability

To the extent permitted by law, we are not liable for indirect losses, loss of profit, loss of data or lost commercial opportunity. Our total liability for a project is limited to the amounts actually received for that project. These limitations do not apply in cases of wilful misconduct or gross negligence.

9.4. Force majeure

Neither party is liable for non-performance caused by an event of force majeure.

10. Ending an engagement

Contracts for recurring services may be terminated unilaterally by either party, with 30 days written notice and no penalty. Services delivered up to the termination date are payable in full. On termination we hand over the data, files and access credentials belonging to you, in a usable format.

11. Links to other sites

The site may contain links to third-party pages. We do not control their content or policies and accept no responsibility for them.

12. Personal data

How we process personal data is described in our privacy policy, and cookie use in our cookie policy.

13. Disputes

We would rather resolve any dissatisfaction directly and quickly. Write to us first at contact@sndteam.ro — we reply within 30 days.

If you are a consumer, you may also turn to the Romanian consumer protection authority ANPC, to alternative dispute resolution bodies, or to the European Online Dispute Resolution platform.

Disputes not settled amicably fall under the jurisdiction of the Romanian courts. These terms are governed by Romanian law.

14. Changes to these terms

We may update these terms to reflect changes in legislation or in our services. The version in force, with the date it was last updated, is always published on this page. Changes do not affect contracts already concluded.

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